PROFESSIONAL SUMMARY

Business Administration and Operations Manager with an active clearance and 26 years of proven leadership experience. A Gold Star Spouse whose professional record reflects the resilience, composure, and sustained performance of a leader who continued to serve and deliver at the highest level through the most demanding of personal circumstances. Accomplished measurable results while leading cross-functional teams in dynamic, fast-paced environments. Possess a comprehensive background in supply chain management, data analytics, and enterprise resource planning derived from conducting domestic and global operations. Managed risk upon multiple lines to protect assets, property, and equipment valued over $700M while meeting the expectations of executive leadership. Career supported by a Master of Business Administration and specialized training.

CORE COMPETENCIES

Operational & Program Management: Operational Execution | Program Management | Project Planning & Scheduling | Risk Management | Resource Coordination | Executive Reporting | Initiative Leadership | Change Management

Government & Federal Contracting: U.S. Government Customer Relations | Federal Contract Support | Regulatory Compliance & Controls | DoD Regulations & Standards | Stakeholder Coordination | Process Implementation

Strategic Planning: Strategic Planning Cycles | Process Improvement | Organizational Scaling | Operational Framework Design | Cost-Benefit Analysis | Performance Metrics

Leadership & Communication: Cross-Functional Coordination | Clear Written & Verbal Communication | Independent Priority Management | Team Building | Training & Development | Stakeholder Management

SECURITY CLEARANCE & CERTIFICATIONS

Security Clearance: Active | Valid until July 2029

Professional Certifications: SOLE Demonstrated Senior Logistician | Lean Six Sigma Green Belt | Google AI Professional

EDUCATION

Master of Business Administration, General Concentration, American Military University

PROFESSIONAL EXPERIENCE

Senior Logistics Manager

United States Army | May 2000 – May 2026

Translate strategic objectives into structured execution plans, manage complex operational initiatives, and ensure alignment with DoD standards and mission requirements across global Army operations.

Operational Execution & Strategic Direction

• Led a property consolidation initiative that reduced financial obligations by 45%, demonstrating structured action planning and execution discipline across multiple satellite facilities.
• Directed comprehensive logistics planning and execution for 13 major deployments, translating military objectives into detailed resource allocation plans while maintaining operational readiness and minimizing mission downtime.
• Identified operational risks and implemented mitigation strategies across supply chain operations, ensuring continuous mission capability.

Program & Initiative Management

• Managed complex, multi-phase initiatives involving coordination across internal teams and external military units, establishing consistent reporting rhythms and accountability structures.
• Coordinated resource allocation and scheduling for large-scale operations, managing dependencies and ensuring cross-functional alignment.
• Co-led resolution of equipment deficiency issues valued at $700B, coordinating with stakeholders, implementing corrective actions, and restoring critical capability to operational units.

Process Improvement & Organizational Development

• Championed the People First initiative across 19 organizations, implementing scalable frameworks for accountability, welfare, and mentorship—demonstrating ability to build operational processes appropriate for expanding organizations.
• Established structured communication and reporting protocols that improved operational efficiency and stakeholder alignment across multiple commands.

Agency Program Coordinator – Defense Travel System

United States Army | August 2024 – May 2026

Serve as primary coordinator for all Defense Travel System operations, managing authorizations, voucher processing, and regulatory compliance while serving as liaison between internal teams, finance, and higher headquarters.

Government Contract & Customer Support

• Coordinate with finance and higher headquarters representatives to resolve complex travel and reimbursement issues, ensuring strict adherence to DoD travel regulations and internal controls.
• Act as primary liaison facilitating communication between operational teams and government stakeholders, ensuring regulatory compliance and mission support.

Operational Execution

• Oversee processing of 8,500+ DTS vouchers annually with 100% accuracy, managing deadlines, dependencies, and regulatory requirements in a compliance-intensive environment.
• Streamlined travel authorization workflows, reducing processing times and establishing consistent execution rhythms that improved mission support capability.

Process Improvement

• Developed and implemented DTS training program, increasing user efficiency and reducing error rates by 21%; demonstrating commitment to structured change management and operational excellence.
• Established clear, direct communication protocols that improved coordination between operational units and finance, reducing resolution timelines for complex issues.

Front End Department Supervisor

Lowe’s Home Improvement | November 1996 – April 2000

• Supervised and scheduled front end associates across all customer-facing registers including Lawn & Garden, Lumber, Returns, and Customer Service desk, ensuring optimal coverage aligned to customer demand.
• Managed full cash handling operations including cashier drawer issuance, audits, and turn-ins, maintaining accountability and accuracy across all front end transactions.
• Responded to staffing gaps in real time by redeploying associates to areas of highest customer need, maintaining seamless operations under variable conditions.
• Collaborated cross-functionally with department supervisors to align front end support with broader store operations, tailoring the customer experience to reflect the needs of each department.
• Served as a consistent point of accountability for customer escalations, associate performance, and daily operational readiness across the front end.

U.S. CITIZENSHIP VERIFICATION

U.S. Citizen | Military Veteran Status | Gold Star Spouse